Updating the systems and processes at your organization is not an overnight task, but it’s an important one if you want to see steady growth, change, and profitability.
Whether you’re seeking to improve performance and develop company culture or address outdated and broken systems, this article will offer insight to help move your business forward.
As specialty corporate consultants, the team at Hunter Stevens LLC can offer professional feedback and tools to help elevate your internal structure to support overall external outcomes.
The following outline offers general guidelines for a corporation to address and adjust its internal framework so that systems, business units, and staff are integrated and become more functional than before.
If you’re seeking hands-on, in-depth support from professionals, contact the Hunter Stevens team to get started with performance and organizational improvement practices for your corporation.
Clarify business goals and visions
You may have developed a business plan at the initial stages of launching your organization, but business goals and visions are an organic entity. This means the goals and objectives you once established may need to shift or be tweaked as the business gains traction.
Perhaps the overall mission of the company was initially to deliver a certain product or service, but as the business took off, you honed in on the market and clarified your position within the industry. In this case, it probably means you need to update the goals and objectives to reflect the more specific, defined product or service you now deliver.
Take time to meet with C-level executives or upper management to determine what new and improved business goals may look like.
Try to answer the following questions:
- How have our processes shifted based on past results?
- What are our measurable business outcomes?
- Are we aligned to hit target growth projections?
- Which obstacles are in the way of achieving corporate goals?
Problem-solving: determining the root cause of distinct outcomes from the current output and desired achievement
Often in a business environment, there are efforts to achieve a certain outcome, yet the results differ from what is expected, or desirable. This means it is time for problem-solving within your business.
To align the outcomes with the desired results, you must identify and isolate the issues at hand.
Follow these steps to clarify what the problem is, and begin implementing a new approach to fix what is not working within the organization:
- Define the problem: What are the specific issues you have identified, and the impacts those issues have on the business?
- Gather information: Find data that helps you understand the problem, and measure the impacts.
- Analyze possible causes: Brainstorm a few possible factors that contribute to the presence of the problem. Often, what we see on the surface is not related to the issue, or it is not the only factor involved. The old phrase ‘correlation does not equal causation is important here. Dig deep and discover all of the intricacies that could be adding to the issue.
- Organize the causes: Most often, there is a confluence of variables adding to the issue at hand, in other words, it’s not just one thing that is simple and easy to fix. Usually, there is a series of issues across departments and work units which multiply and grow in complexity over time. Once you’ve analyzed and listed possible causes of the problem, it is necessary to break down the causes and align them into stages, or order of events, to help establish exactly which steps in the process need to be addressed and updated.
- Consider solutions: With a clear list of possible/probable causes to the issue, and a timeline of events that add to the issue, ideating solutions becomes relatively easy. Once you know what is broken (even if it is complex) determining the best course of action is simple. Develop a list of solutions for each of the contributing factors. Then, put all the pieces together to see if as a whole they create the solution you desire.
- Implement: Now that you’ve come up with some solution flow charts, select the one that resolves most of the contributing factors and achieves the greatest success in eliminating the problem. From here, you can make changes and updates as necessary to more effectively address the issue.
The good news when it comes to problem-solving in a corporate environment is that all leaders can learn how to solve problems effectively. So, even if this process is new for your company and its leaders, there is hope for success!
Measuring results and ROI
When establishing business systems and processes, it is imperative to incorporate metrics for measurement and ROI. How will you measure performance or achieve sustainable success if you do not have a baseline measurement, set goals for growth, or check in on improvement?
Businesses can establish an effective measurement of growth by determining which metrics to keep an eye on. If you’ve just updated a process by identifying the problem and implementing a new system as a solution, you’ll need to know if the solution is working!
Figure out which metrics or KPIs illustrate growth (or loss!) in the particular areas of issue, and assign responsibility to a member of the management team to regularly measure change.
Help your team members identify the exact issue and which metrics to report on, then review the reports weekly, monthly, or quarterly, depending on a predetermined pace of change. This is one of the best practices for optimal financial outcomes.
The ROI will also be an important measure because if you are not observing a return on investment, your company could be losing money unnecessarily. Of course, some expenditures are all cost with no profit or direct return, but overwhelmingly any regular investments you opt for should have evident returns, like marketing and advertising.
Support your organization and improve processes with Hunter Stevens LLC
Corporations of all sizes run into common problems that limit business optimization and improvement. These hurdles can be moved through easily by adopting a new system or process.
With the above outline, you should be able to determine the root cause of discrepancies in desired results and actual results, identify problems, adopt metrics for measurement, and improve the operations of your organization.
You and your fellow executives will benefit from consulting support to determine exactly which issues are present and develop a plan to address those issues. The Hunter Stevens team of specialty consultants has over 30 years of professional experience helping corporations work through complex problems, ideating solutions, and achieving the long-term results they desire. Is it time for support to solve complex corporate problems? Contact the Hunter Stevens offices today.